New leadership roles, a Gemini-powered voice agent and a rising satisfaction score — but sales growth still hasn't followed ...

A B2B order can pass every storefront rule and still get repriced, held or rejected downstream. Here's how to catch it first.

Seligman Ventures led the round, pushing total funding past $21M as the startup pursues sub-second enterprise voice.

Moonshot paused new subscriptions for its 2.8-trillion-parameter model outstripped GPU capacity, sparking fresh arguments ...

The new model reasons directly over raw call audio, promising lower latency and sharper emotional awareness for enterprise ...

Confidence, relief, trust — that's where CX strategy should start. Not the CRM, not the copilot, not the workflow.

A jury found Meta and YouTube negligent for addictive design. Here's how brands advertising there inherit legal and ...

Salesforce, NiCE, and Genesys are all racking up billion-dollar government wins — but increasingly for two different jobs.

Cutting martech licenses won't fix broken workflows or ungoverned AI agents. Here's what StackAI, Semrush and D-ID say ...

The argument for executing AI at the touchpoint is it’s closer to the customer interaction, so there’s less need to move data ...

When customer experience breaks down, the contact center is where the pressure lands. Service leaders are told to respond ...

Google built a spam detector that judges site networks, not single pages. Sites heavy in AI content are already losing ...