A T-Mobile customer on Reddit recently experienced the second kind, and his story is frustratingly familiar to anyone who has ...

A T-Mobile rep was reprimanded and had their company iPad taken away for only using the T-Life app 84% of the time, falling short of the carrier’s 100% usage goal. The punishment raises questions ...

T-Mobile‘s T-Life app is designed to help customers self-service. But now a post on Reddit by a T-Mobile rep suggests that the app could potentially lead to more fraud. And honestly, it seems like ...

A lot of companies have KPIs that employees have to meet. That’s to be expected, but sometimes, those goals or targets can feel unreasonable, leading to employees getting penalized for things that are ...