Hewlett-Packard's tech support engineers will soon be able to take a look under the virtual hood of your PC from thousands of miles away. The company plans on Monday to unveil a service, called ...

I got a press release from HP recently announcing the opening of its new service center in Conway, Ark. “The $28 million site will employ more than 1,000 employees and is evidence of HP’s continued ...

Another reader proclaims, "Not just HP, but all PC vendors have horrible tech support anymore." On the IT management side of things, for PCs specifically deployed and managed by the IT staff at ...