The city has 30 days to make the change per the ordinance, but council members said it’s a loose time frame.

Every year, Columbus emergency responders deal with tens of thousands of nonemergency 911 calls from residents seeking medical help who don't actually need an ambulance or a costly trip to the ...

Richmond leaders are making changes to how certain 911 calls are processed in hopes of improving emergency services for ...

The first 10 minutes of a hazardous materials call are rarely clean, calm or clearly labeled. EMS may be dispatched for ...

When the alarm sounds at WVAC headquarters, and before we run out the door and respond to the scene, we listen to dispatch for the critical facts. Our calls fall under two main categories: sick ...